The developed world is moving away from traditionally switched telephone systems, where physical connections are made between the parties of a call. Communications providers are investing heavily in next generation communicaiton systems and in the coming years Internet Telephony will become much more widespread.
The general term used to describe Internet Telephony is Voice Over Internet Protocol (VOIP). This is where telephone calls are handled digitally and the call information is routed over the Internet, rather than the standard telephone network.
There are significant advantages to VOIP such as reduced call costs, flexible call routing, excellent inbound call handling, transparent call-recording and integrated voice mail. There are also disadvantages to be aware of, which are in most cases outweighed by the advantages.
We can provide you with impartial advice and assistance with the planning and installation of an Internet Telephony system together with integrating it with any existing telecommunications system you have in place.